1. Terms

This website (www.avaschoice.com.au) is owned and operated by Ava’s Choice and our ABN is 91839440046.


By accessing the website at www.avaschoice.com.au, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, please cease using or accessing this site immediately. The materials contained in this website are protected by applicable copyright and trademark law.


In these Terms, ‘us’, ‘we’ and ‘our’ refer to Ava’s Choice.


You may contact us at any time by emailing us at avaschoice@outlook.com.


2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on the Ava’s Choice website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

– Modify or copy the materials;

– Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

– Attempt to decompile or reverse engineer any software contained on the Ava’s Choice website;

– Remove any copyright or other proprietary notations from the materials; or

– Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ava’s Choice at any time. Upon your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on the Ava’s Choice website are provided on an’ ‘as is’ basis. Ava’s Choice makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Ava’s Choice does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

The views expressed throughout this website are based on research from a variety of resources and practical case studies.

It is not possible to individually oversee or manage the historical condition, care and diet of your pet so we are unable to accept responsibility or liability for the use of the information contained in this website which is provided for general information purposes. Any information provided is not veterinary advice and should not be substituted for a consolation with a holistic veterinary professional. If you have any concerns about your pet’s health, please contact your holistic veterinarian or other qualified professional immediately.

When it comes to the health and diet of your pet we request you to conduct your individual research on all matters without any form of bias or predisposition.

4. Limitations

In no event shall Ava’s Choice or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the us or inability to use the materials on the Ava’s Choice website, even if Ava’s Choice or an Ava’s Choice authorised representative has been notified orally or in writing of the possibility of such implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on the Ava’s Choice website could include technical typographical, or photographic errors. Ava’s Choice does not warrant that any of the materials on its website are accurate, complete or current.


Ava’s Choice may make changes to the materials contained on its website (including these Terms and Condition) at any time without notice. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.


We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.



6. Links

Ava’s Choice has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ava’s Choice of the site. Use of any such linked website is at the user’s own risk.


7. Modifications

Ava’s Choice may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.


8. Governing Laws

These terms and conditions are governed by and construed in accordance with the laws of NSW and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Orders

Ava’s Choice offers the option to place orders either one-off orders or subscriptions. These purchases can only be made through our website (www.avaschoice.com.au).

We reserve the right to change prices of these products at any time.

Once your order is placed, you will receive an electronic confirmation from our team.

You acknowledge that your subscription has an ongoing payment, which can be cancelled from your account login or by contacting us at avaschoice@outlook.com.

You will be emailed an order confirmation, so please ensure you mark our email address as ‘safe’ to make sure you receive all emails from us.

Your order will be delivered in full. It is the responsibility of the customer to ensure you have adequate freezer/refrigerator room for the food you have ordered.

10. Payments

Payment is made via PayPal or Square, unless alternative arrangements are made with Ava’s Choice.

11. Returns & Refunds

Ava’s Choice will refund or replace any of their products if they are spoiled when received by the customer. Please contact us via email to discuss this immediately. The product will need to be retained for examination.

If you are not satisfied with your order, please email Ava’s Choice who will organise a return of the order for a full refund. The order refund will be dealt with on a case by case basis.

12. Delivery Policy

At this time, Ava’s Choice delivers to approximately 80% of residential addresses. We currently do not deliver to PO boxes.


All orders are delivered via Australia Post. We reserve the right to choose not to deliver to a requested location and will contact you in that case to find an alternate location for delivery.

After the placement of your order, the despatch will occur up to 7 business days later. You will receive an email with an expected delivery date shortly after your order is confirmed.


We will not be held responsible for delivery delays which are out of our control (e.g. COVID-19).

All missing deliveries should be reported to our team by emailing avaschoice@outlook.com.


All food products are delivered frozen. It is the customers’ responsibility to refrigerate/freeze the products accordingly after the products have been delivered. Customers must also ensure that if you purchase products in bulk, it is your responsibility to split the food into your desired portions prior to the freeze 5 days prior to the food being made.


Ava’s Choice shall not be bound to supply any order before we have received cleared funds in full.

Delivery charges are clearly stated on the Checkout page of the website and are additional to product charges.


13. Pricing and Availability

Ava’s Choice will attempt to ensure all descriptions and pricing on this website are accurate. If an error in pricing or processing occurs after you have placed an order we will contact you with the option of cancelling your order or reordering at the correct price. If we cannot contact you we may cancel your order but in this case we will provide you with a full refund.

We may refuse to complete any orders that are based on inaccurate or out of date information including pricing or shipping information.

Notwithstanding any other provision of these Terms and Conditions Ava’s Choice may cancel any agreement to which these terms of use apply at any time before the goods are delivered by notifying you where after any deposit or other amount paid by you on account of the goods shall become immediately repayable to you.

Ava’s Choice shall no be liable for any consequential loss or damage in relation to any such cancellation.


14. Collection notice

We collect personal information about you in order to process your order, provide you with your order and for purposes otherwise set out in our Privacy Policy at www.avaschoice.com.au/privacy-policy/.

We may disclose this information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our subscription service to you.

We may also disclose your personal information to recipients that are located outside of Australia, including to cloud providers, website hosting companies and our employees located in other countries.

Our Privacy Policy explains: how we store and use, and how you may access and correct your personal information; how you can lodge a complaint regarding the handling of your personal information; and how we will handle any complaint.

If you would like any further information about our privacy policies or practices, please contact us at avaschoice@outlook.com.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.

Terms and Conditions

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© Avas Choice 2021